Salon etiquette and policies
When booking online a small booking fee will be taken according to the price of the treatment. This is non-refundable and managed by Phorest Online Booking Software. All new clients booking with our receptionist are required to pay a 50% deposit to secure your booking. A 50% deposit may also be required for treatments of over £50. A 50% deposit is required for all Pamper Packages.
Our online booking system is hosted by Phorest Salon Software, by booking through them you are entering into an agreement with Phorest and all deposits and fees are handled by them. As appointment availability given by the online booking software is computer generated it may not be the most convenient appointment available. Therefore we may contact you directly about your booking to make slight amendments so that we can accommodate other clients and make best use of our therapists time. We thank you for your understanding.
We recommend arriving 10 minutes prior to your appointment; this allows time for completing any required consultation forms, choosing a nail colour where applicable and time to relax with a drink before your treatment begins. Arriving late to your appointment will limit the time of your treatment, reducing its effectiveness and your enjoyment. Your appointment will finish on time to prevent the next client from being delayed, unless the reason for a delayed appointment start time is our fault, then you will receive the full treatment time.
The treatment times given are for guideline purposes only and include time to go through to the treatment rooms, a consultation, time for the therapist to get you a drink at the end of your treatment, give you appropriate aftercare advice plus time to get changed. In some cases treatments times may be slightly shorter than advertised, especially waxing, manicures and pedicures,. This is due to the area being treated needing less work than the average person, i.e. hair type, hair quantity or amount of hard skin etc.
Children and Age Restrictions
To ensure everyone has a relaxing experience, we kindly request that children are not brought along to your treatments. Any clients that do bring children along will unfortunately be turned away as we are not insured have them on the premises. The minimum age for the majority of treatments is 16, please ask at reception for more information. Teenagers from the Age of 13 to 16 can have waxing, manicures and pedicures but must be accompanied by an adult at all times because none of our staff are CRB checked. Intimate waxing is only available to female clients 18 and over.
To ensure everyone has a relaxing experience, please switch your mobile phones off on arrival and respect the quiet and relaxing nature of our salon. If you must make a phone call, please do so outside in the car park.
Pregnancy and Medical Conditions
Any pregnancies, medication or recent medical conditions must be mentioned at the time of booking. During pregnancy, massages and facials can be carried out after the first trimester (12 weeks). We will only carry out massage, facials and intimate waxing after the 6 weeks post partum check, 12 weeks if having undergone a C-section. Semi-Permanent Make-up cannot be undertaken during pregnancy or whilst clients are breast feeding. We are able to carry out massage treatments and facials on clients undergoing or having recently undergone treatment for cancer, however the appointment must be booked with either Annabelle or Fiona as they have been trained with Amethyst Trust. We do not recommend having waxing whilst undergoing chemotherapy as skin can be being thinner with an increased risk of infection. Semi-Permanent Make-Up cannot be carried out 5 weeks prior or 5 weeks after Chemotherapy.
We usually send out a courtesy SMS reminder at least 48 hours prior to your appointment reminding you of your appointment date and time. The Courtyard cannot guarantee this service as it is hosted by another company, therefore we impress on you not to rely on this service to remember your appointment. You may still be charged for missing an appointment if you do not receive the reminder text message.
We understand that cancellation policies are not a comfortable subject, however, as we are a busy salon, late cancellations and no shows result in other clients missing out on appointment opportunities and a therapist’s day being disrupted. We therefore kindly request that to avoid incurring unnecessary costs and as a matter of common courtesy, 24 hours notice is given if you wish to cancel or reschedule an appointment. If less than 24 hours notice is given we will ask for a 50% cancellation fee and we reserve the right to keep any deposit taken or collect an appropriate amount from any gift cards held. As Pamper Packages block out so much of our therapist’s time we ask that 48 hours notice is given if you need to cancel or reschedule these. The same applies for Semi-Permanent Make-Up and we reserve the right to charge a £50 cancellation fee for cancelling or rescheduling within this time. If you fail to show up to a scheduled appointment, you will be charged in full for the treatments you are booked in for. If applicable any gift vouchers will be used and deposits retained. Should a client not attend the appointment that has been booked online, the full cost of the treatment will be taken from the card used to pay the booking fee. Any client that has a history of not attending an appointment without prior notice will be required to pay for future treatments in full at the time of booking. Please see Phorest Terms and Conditions for more details.
Email Bookings and Cancellations
We kindly request that clients do not try to book via email. We are constantly taking bookings via telephone and our online booking system, therefore in the time it takes to respond to emails appointments are often taken by another client. To avoid disappointment we recommend booking online or calling 01256 363417. Although our reception is always manned our emails are only checked periodically throughout the day, therefore we also ask that appointments are not cancelled via email but rather are cancelled over the phone to give us the best possible chance of filling the appointment.
Manicures and Pedicures
Jessica polish can take up to 8 hours to dry, sometimes longer depending on the colour and base coats used. Please allow plenty of drying time after your appointment. The Courtyard cannot accept responsibility for smudged nails once the client has left the salon. Jessica Phenom polish can take up to 2 hours to dry fully. Jessica GELeration is dry instantly. We kindly request that you let us know if you wish to have existing gel removed that was applied elsewhere. We can only remove GELeration or other similar brands of soft gel, we are unable to remove hard gel or acrylics. We recommend bringing flip flops along to your appointment if having a pedicure with polish. We are happy to repair any damage to Geleration nails up to a week after your appointment, after this time any damage will be deemed wear and tear. To ensure your manicure or pedicure lasts as long as possible we recommend booking in for a treatment that includes cuticle work.
We recommend that the hair being waxed is no shorter than 5mm. If you are a regular shaver the hair may need to be longer than this as it tends to grow out of the skin at an angle making it more difficult to remove. If you’re having a Bikini, G-String, Brazilian or Hollywood wax, trim the hair slightly first. It will minimise pulling on the hair during waxing and therefore reduce any discomfort. Stay away from direct sunlight, sun beds and heat, for example hot baths or saunas, for 48 hours after having a waxing treatment. Avoid skincare products or skincare treatments for 24 hours after waxing. After 24 hours it is important to moisturise and exfoliate the area regularly to avoid in growing hairs.
We carry out patch tests at least 24 hours prior to the following treatments; tanning, eyebrow and eyelash tinting, eyelash extensions or if you have a history of allergies. This is to protect ourselves and our clients from having an adverse reaction to the products used. If you have had the treatment done elsewhere, we still recommend a patch test as the product used may be different.
The Courtyard gift cards can be purchased for any amount and can be exchanged for products or services of an equal value or used in part payment to a higher value. No cash can be redeemed from the voucher and they are non-refundable and non-transferable. The vouchers are valid for 6 months from the purchase date. We will accept expired cards for up to 1 month after the expiry at 50% of their value. If buying as a Christmas gift the voucher can be valid from 25th December for 6 months, but this must be mentioned at the time of purchase. Gift Cards are available to purchase either in the salon or over the telephone. If purchased over the telephone we can send the Gift Card to you or the person it is for. We reserve the right to change our prices at any time.
Staff Annual Leave
We are more than happy to take appointments far in advance but would like to make clients aware that the therapists only have to give 1 months notice of annual leave or termination of their employment. If appointments have been booked we will endeavour to reschedule them with another therapist and will contact the client accordingly.
The Courtyard has made every effort to ensure that the information on our website is accurate. However, we accept no responsibility for any errors, omissions or inaccuracies in respect of the information contained in the material provided by The Courtyard, nor is the provision of the material by The Courtyard to be construed as any representation that there are no other materials or information available in relation to the information provided. We have the right to refuse treatment if we feel necessary. By booking an appointment or purchasing gift cards or products from The Courtyard you agree to the terms and conditions.