COVID-19 GUIDELINES

The Courtyard Hampshire

The Courtyard is open as usual and we are offering all treatments.

Ever since the pandemic began, we here at The Courtyard have had our staff and clients’ welfare as a priority. We have been very diligent in the measures we have put in place and are proud of the response we have had from our clients and their confidence in us. The latest government guidance states that the use of face coverings is no longer required for close contact services, however, if you would prefer your therapist to wear a Type IIR surgical mask for your treatment please let us know on your consultation form.

Should you wish for your therapist to wear additional PPE such as a visor and apron, we will be more than happy to accommodate you.

You will be pleased to know that we will again be offering refreshments. We also have a large stockpile of unused magazines which clients can take advantage of but we ask that you kindly take them with you when you leave the salon.

We understand appointments need to be cancelled at short notice but respectfully ask that you give us as much notice as you can and we promise to do the same when it happens to our staff.

We hope you stay safe and well and look forward to seeing you in the salon.

These are the steps we need you to take when attending your appointments:

  1. You are welcome to wear a face covering to your appointment, however we will not be enforcing this from 27th January 2022. In line with current COVID-19 guidance. 
  2. Please sanitise your hands upon arrival and at regular intervals in the salon.
  3. Please attend your appointment alone (unless you are between 13 and 16, then you must be accompanied by a parent or guardian)
  4. Every client is required to complete a consultation form prior to their appointment, you will be sent this form via email or SMS within 24 hours of your appointment. If you do not receive this form or are unable to complete it online, please arrive early to complete the form in the salon.
  5. Please leave your phone and belongings in your bag throughout your appointment. If you must touch them, please sanitize your hands after use
  6. We will be offering refreshments, but please arrive early if you would like one. 
  7. Please sanitise your hands before handling testers and products around the salon. 
  8. We are accepting cash, card, and gift voucher payments.
  9. If you experience COVID-19 symptoms up to 7 days after visiting the salon, please inform us as soon as possible.
  10. If booking an appointment online, please note that we may need to change the time slightly to maximise availability whilst allowing for cleaning time, this will usually be by 5 to 10 minutes. Please double-check your appointment reminders before attending your appointment.
  11. We may need to reschedule your treatment to a different therapist should there be a need to self-isolate.

These are the steps we will be carrying out to safeguard our staff and clients:

  1. Each member of staff is taking a lateral flow test at least twice a week
  2. Each member of staff has received at least one COVID-19 vaccination
  3. Staff will be wearing Type IIR surgical masks upon request and gloves where appropriate.
  4. Reception seats have been rearranged to enable Social Distancing
  5. We have removed the magazines from our reception desk, please ask if you wish you read a magazine on our tablets
  6. We have hand sanitizers on reception and around the salon
  7. We have a perspex screen at reception

A full copy of our COVID-19 Risk Assessment can be downloaded here.

If you have any further questions or concerns, please do not hesitate to contact us.

We cannot wait to welcome you into The Courtyard.