COVID-19 GUIDELINES

The Courtyard Hampshire

The Courtyard is open as usual and we are offering all treatments.

Ever since the pandemic began, we here at The Courtyard have had our staff and clients’ welfare as a priority. We have been very diligent in the measures we have put in place and are proud of the response we have had from our clients and their confidence in us. Although the legal requirement for face coverings is no longer in place, we have taken the decision to continue wearing Type IIR surgical masks when providing treatments. We are also asking that all our clients wear a face covering or mask when visiting us unless they are medically exempt.

Should you wish for your therapist to wear additional PPE such as a visor and apron, we will be more than happy to accommodate you.

You will be pleased to know that we will again be offering refreshments. We also have a large stockpile of unused magazines which clients can take advantage of but we ask that you kindly take them with you when you leave the salon.

With restrictions being lifted, unfortunately, there is a higher risk of us all being contacted by Track and Trace. We understand appointments need to be cancelled at short notice but respectfully ask that you give us as much notice as you can and we promise to do the same when it happens to our staff.

We hope you stay safe and well and look forward to seeing you in the salon.

These are the steps we need you to take when attending your appointments:

  1. Please wear a face covering to your appointment, unless you are medically exempt from wearing one. A limited number will be available to purchase for £1
  2. Please sanitise your hands upon arrival
  3. Please do not touch your face covering during your appointment, if you do, please sanitise your hands afterward
  4. Please attend your appointment alone (unless you are between 13 and 16, then you must be accompanied by a parent or guardian)
  5. You will be sent a consultation form via email or SMS within 24 hours of your appointment, please complete it before attending
  6. Please only use the toilet if you are absolutely desperate, where possible use your own toilet before leaving your home
  7. Please leave your phone and belongings in your bag throughout your appointment. If you must touch them, please sanitize your hands after use
  8. We will be offering refreshments, but please arrive early if you would like one. 
  9. Please sanitise your hands before handling testers and products around the salon. 
  10. We are accepting cash, card, and gift voucher payments. All gift vouchers have been extended by 4 months to allow for the 4 month closure.
  11. Please cancel your appointment if you or anyone you have been in contact with is experiencing COVID-19 symptoms. Please leave 14 days before rebooking
  12. If you experience COVID-19 symptoms up to 14 days after visiting the salon, please inform us as soon as possible.
  13. If booking an appointment online, please note that we may need to change the time slightly to maximise availability whilst allowing for cleaning time, this will usually be by 5 to 10 minutes. Please double-check your appointment reminders before attending your appointment.
  14. We may need to reschedule your treatment to a different therapist should there be a need to self-isolate.

These are the steps we will be carrying out to safeguard our staff and clients:

  1. We will be temperature checking our staff at the beginning of their shift
  2. Each member of staff is taking a lateral flow test once a week
  3. Each member of staff has received at least one COVID-19 vaccination
  4. Staff will be wearing Type IIR surgical masks and gloves where appropriate, if you would like us to wear additional PPE such as visors and disposable aprons, please let us know.
  5. We have a one-way system in operation with arrows on the floor indicating the direction of flow, to avoid staff and clients crossing paths
  6. There will be waiting signs on the floor at reception where the crossover of clients could occur.
  7. Reception seats have been rearranged to enable Social Distancing
  8. We have removed the magazines from our reception desk, please ask if you wish you red a magazine on our tablets
  9. We have hand sanitizers on reception and around the salon
  10. We have a perspex screen at reception
  11. We have removed all unnecessary displays from treatment rooms
  12. All doors apart from treatment rooms will be kept open at all times reducing the risk of cross-contamination, we apologise that this may mean there will be background noise during your treatment
  13. We have added appropriate time between treatments to allow for thorough cleaning and sanitizing of treatment rooms and areas
  14. Staff breaks will be staggered, with a maximum of three staff in the staff room at a time and staff will be required to maintain social distancing.
  15. Staff will not able to share food or drinks.

A full copy of our COVID-19 Risk Assessment can be downloaded here.

If you have any further questions or concerns, please do not hesitate to contact us.

We cannot wait to welcome you into The Courtyard.